PERSONAL DETAILS
NAME Mira Andelia
ADDRESS Jln. Margonda Raya, no 26 Depok
TELEPHONE 087887973275
E-MAIL miraandelia@rocketmail.com
DATE OF BIRTH 4 March 1987
CAREER PROFILE
I have highly developed verbal and written communication skills & the ability to liaise with customers and fellow staff members, at all levels. I have a strong passion for child care, and working with children and an ability to contribute effectively as a productive and friendly team member, and to lead others where required. I am committed to quality standards and ensuring tasks are performed with professionalism.
EMPLOYMENT HISTORY
Nov 2004-Dec 2005 Indah Hotel, Jakarta
Position: Customer Service Manager
* Working in the exclusive “Indah Bar” and the hotel restaurant overseeing staff in providing service to a predominantly international clientele
* Ensuring high levels of customer service & 100% customer satisfaction delivered at all times
* Training of service staff in selling techniques and promotion of fine dining menu
* Developing new hotel procedures around client bill processing and payment, and balancing till at the end of each trading day
* Customer conflict resolution
* Supervision & delegation of casual & junior staff and training of new staff members
Apr 2000-Mar 2004 Bagus Hotel, Jakarta
Position: Customer Service
* Working in the upmarket Lobby Lounge
* Staff management & supervision, and training & professional development of staff
* End of day cash balancing & preparation for banking
* Preparation of revenue summary reports for general cashiers
* Management of Hotel Bakery & Kiosk including customer service, co-ordination of take-away orders, coffee making
* End of day report preparation for management
* Marketing, promotion & sales of tickets for major events
EDUCATION
2010 First Aid Training
2009 Certificate III in Children’s Services
Jakarta University
Jakarta, Indonesia
2009 First Aid, Anaphylaxis and Asthma Training
1998 Diploma in Hospitality Studies
Jakarta, Indonesia
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