Mira Andelia (14211495) 1EA08 tugas bahas inggris contoh lamaran kerja

Depok, June 20, 2012

Attention To:
HRD Manager
PT. Pranata Informatindo
Jl. Raya Sudirman No. 17
Bekasi

Dear Sir/Madam,

I have read from your advertisement at Republika that your company is looking for employees to hold some position. Based on the advertisement, I am interested in applying application for Customer Service position according with my background educational.

My name is Mira Andelia, I am twenty five years old. I have graduated from Jakarta University, First Aid, Anaphylaxis and Asthma Training, Diploma in Hospitality Studies. I contribute for children service. Having skill in English, both written and oral and also operating computer. I am a hard worker, able to work in individual and team.

With my qualifications, I confident that I will be able to contribute effectively to your company. Herewith I enclose my :

1. Copy of Certificate and Academic Transcript.
2. Curriculum Vitae.
3. Copy of Job Training Certificate from Unocal Indonesia Company.
4. Recent photograph with size of 4x6

I would express my gratitude for your attention and I hope I could follow your recruitment test luckily.

Sincerely,

Mira Andelia

Mira Andelia (14211495) 1EA08 tugas bahasa inggris contoh CV

PERSONAL DETAILS
NAME                                     Mira Andelia
ADDRESS                               Jln. Margonda Raya, no 26 Depok
TELEPHONE                           087887973275
E-MAIL                                miraandelia@rocketmail.com
DATE OF BIRTH                    4 March 1987

CAREER PROFILE
I have highly developed verbal and written communication skills & the ability to liaise with customers and fellow staff members, at all levels. I have a strong passion for child care, and working with children and an ability to contribute effectively as a productive and friendly team member, and to lead others where required. I am committed to quality standards and ensuring tasks are performed with professionalism.

EMPLOYMENT HISTORY
Nov 2004-Dec 2005                   Indah Hotel, Jakarta
Position: Customer Service Manager
* Working in the exclusive “Indah Bar” and the hotel restaurant overseeing staff in providing service to a predominantly international clientele
* Ensuring high levels of customer service & 100% customer satisfaction delivered at all times
* Training of service staff in selling techniques and promotion of fine dining menu
* Developing new hotel procedures around client bill processing and payment, and balancing till at the end of each trading day
* Customer conflict resolution
* Supervision & delegation of casual & junior staff and training of new staff members

Apr 2000-Mar 2004                    Bagus Hotel, Jakarta
Position: Customer Service
* Working in the upmarket Lobby Lounge
* Staff management & supervision, and training & professional development of staff
* End of day cash balancing & preparation for banking
* Preparation of revenue summary reports for general cashiers
* Management of Hotel Bakery & Kiosk including customer service, co-ordination of take-away orders, coffee making
* End of day report preparation for management
* Marketing, promotion & sales of tickets for major events

EDUCATION
2010                             First Aid Training
2009                             Certificate III in Children’s Services
Jakarta University
Jakarta, Indonesia
2009                             First Aid, Anaphylaxis and Asthma Training
1998                             Diploma in Hospitality Studies
Jakarta, Indonesia